Our Core Services

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  Revenue Cycle Management (RCM)

  Efficient, compliant, and accurate medical billing and RCM solutions for healthcare providers, billing firms, and hospitals. HIPAA-compliant processes with 99% claim accuracy, reduced AR days & faster reimbursements.

  Revenue Cycle Management (RCM) - Complete Solution

  Overview

  Our comprehensive RCM services streamline the entire revenue cycle from patient registration to final payment collection. We ensure maximum revenue capture while maintaining strict compliance with healthcare regulations.

  Our RCM Process Flow

  1

  Patient Registration

  Demographic data collection, insurance verification, and eligibility checks

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  2

  Medical Coding

  ICD-10, CPT, HCPCS coding with 99% accuracy rate

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  3

  Charge Entry & Claim Submission

  Automated claim scrubbing and submission to payers

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  4

  Payment Posting

  Electronic remittance processing and reconciliation

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  5

  AR Follow-up & Denial Management

  Proactive follow-up, denial analysis, and appeals

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  6

  Reporting & Analytics

  Real-time dashboards and performance metrics

  Key Capabilities

  Patient registration & insurance eligibility

  Medical coding (ICD-10, CPT, HCPCS)

  Charge entry & claim submission

  Payment posting & AR follow-ups

  Denial analysis & resolution

  RCM reporting and analytics

  Highlights

  • HIPAA-Compliant: Full compliance with healthcare data protection standards
  • 99% Claim Accuracy: Advanced validation and quality checks
  • Reduced AR Days: Average 30-40% reduction in accounts receivable aging
  • Faster Reimbursements: Improved cash flow with streamlined processes
  • 24/7 Support: Round-the-clock monitoring and support

  

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  Medical Record Retrieval

  Reliable and secure retrieval of medical records for insurance companies, attorneys, and healthcare networks. Rapid turnaround (24–48 hours) with automated tracking, reporting, and fully HIPAA compliant workflows.

  Medical Record Retrieval - Secure & Efficient

  Overview

  We provide comprehensive medical record retrieval services for insurance companies, legal firms, and healthcare networks. Our HIPAA-compliant processes ensure secure, accurate, and timely document delivery.

  Our Retrieval Process Flow

  1

  Request Receipt

  Receive and validate authorization requests

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  2

  Provider Contact

  Contact healthcare providers and facilities

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  3

  Authorization Processing

  Manage authorization and request processing

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  4

  Document Collection

  Secure collection of medical records

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  5

  Quality Assurance

  Document indexing, verification & QA

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  6

  Secure Delivery

  Digital record delivery with tracking

  What We Deliver

  Contacting healthcare providers and facilities

  Managing authorization and request processing

  Document indexing and verification

  Quality assurance for accuracy & completeness

  Secure digital record delivery

  Automated tracking & reporting

  Why Clients Choose Us

  • Rapid Turnaround: 24–48 hours average processing time
  • Automated Tracking: Real-time status updates and reporting
  • Fully HIPAA Compliant: Secure workflows and data protection
  • High Accuracy: Quality checks ensure complete documentation
  • Scalable Operations: Handle high-volume requests efficiently

  

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  Customer Support Services

  Enhance customer experience with our multilingual, round-the-clock support teams. Voice, Email, Chat, Social Media, and Technical Helpdesk services. Trained, English-proficient agents with 24/7 availability aligned with US time zones.

  Customer Support Services - 24/7 Excellence

  Overview

  Our customer support services deliver exceptional customer experiences across all channels. With multilingual capabilities and 24/7 availability, we ensure your customers receive timely, professional support whenever they need it.

  Support Channels & Workflow

  Voice Support

  Inbound/Outbound calls with trained agents

  Email & Chat

  Multi-channel communication support

  Social Media

  Response management across platforms

  Technical Helpdesk

  L1/L2 support and troubleshooting

  Support Channels

  Voice (Inbound/Outbound)

  Email & Chat Assistance

  Social Media Response

  Technical Helpdesk (L1/L2)

  Multilingual Support

  CRM Integration

  Advantages

  • Trained Agents: English-proficient, culturally aligned professionals
  • 24/7 Availability: Round-the-clock support aligned with US time zones
  • Cost Reduction: Up to 70% reduction in operational costs
  • Industries Served: E-commerce, SaaS, FinTech, Healthcare, Travel
  • Scalable Teams: Flexible resource allocation based on demand

  

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  Back-Office & Administrative Support

  Simplify your operations with specialized back-office teams managing critical functions. Data entry, document indexing, claims processing, appointment scheduling, CRM management, and virtual assistant support.

  Back-Office & Administrative Support

  Overview

  Our back-office support services handle time-consuming administrative tasks, allowing you to focus on core business activities. We provide specialized teams for data management, document processing, and administrative functions.

  Service Workflow

  1

  Data Entry

  Accurate data entry and document indexing

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  2

  Document Processing

  Claims and form processing with validation

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  3

  Scheduling & Coordination

  Appointment scheduling and calendar management

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  4

  CRM & Database Management

  Customer relationship and data management

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  5

  Virtual Assistant Support

  Comprehensive administrative assistance

  Services Include

  Data entry & document indexing

  Claims and form processing

  Appointment scheduling

  CRM & database management

  Virtual assistant support

  Quality assurance & reporting

  Business Impact

  • Improved Accuracy: Quality checks ensure error-free processing
  • Faster Turnaround: Efficient workflows reduce processing time
  • Reduced Overhead: Significant cost savings on administrative expenses
  • Enhanced Transparency: Real-time reporting and tracking
  • Scalable Operations: Flexible team size based on workload

  

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  IT & Automation Services

  Digital enablement and automation to help your business work smarter. AI-based workflow automation, CRM/ERP integration, API setup, dashboard creation, reporting tools, and cloud support & maintenance.

  IT & Automation Services - Digital Transformation

  Overview

  Transform your business operations with our IT and automation services. We leverage cutting-edge technology and AI to streamline processes, reduce manual work, and improve efficiency across your organization.

  Automation & Integration Process

  Analysis & Planning

  Business process assessment and automation strategy

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  Development & Integration

  AI workflow automation and system integration

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  Dashboard & Reporting

  Custom dashboards and reporting tools creation

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  Cloud Support

  Cloud infrastructure setup and maintenance

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  Ongoing Maintenance

  Continuous monitoring and optimization

  Solutions We Provide

  AI-based workflow automation

  CRM/ERP integration & management

  API setup & tech support

  Dashboard creation & reporting tools

  Cloud support & maintenance

  System optimization & upgrades

  Outcome

  • Smarter Systems: AI-powered automation reduces manual tasks
  • Faster Operations: Streamlined workflows improve efficiency
  • Reduced Manual Dependency: Automation handles repetitive processes
  • Better Insights: Advanced analytics and reporting capabilities
  • Scalable Infrastructure: Cloud-based solutions grow with your business

  

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  Accounting Services

  Comprehensive accounting solutions including bookkeeping, accounts payable/receivable, payroll management, sales tax, financial analysis, Virtual CFO services, and specialized e-commerce accounting.

  Accounting Services - Complete Financial Management

  Overview

  Our comprehensive Accounting Services provide end-to-end financial management solutions for businesses of all sizes. From bookkeeping to virtual CFO services, we help you maintain accurate financial records and make informed business decisions.

  Our Services Include

  Bookkeeping Services

  Accounts Payable Management

  Accounts Receivable Management

  Reconciliation

  Payroll Management

  Inventory Management

  Sales Tax Management

  Financial Analysis

  Virtual CFO Services

  E-commerce Accounting

  Why Choose Us

  • Accuracy Guaranteed: Multi-level quality checks ensure error-free records
  • Cost Effective: Save up to 60% compared to in-house staff
  • Expert Team: CPAs and certified accountants with industry expertise
  • Data Security: Bank-level security protocols for your data
  • Scalable Solutions: Services that grow with your business